Support Policy

Effective Date: 21/04/2025

This ImageMetaPro Support Policy outlines the scope of customer support you can expect when using the services and products offered through imagemetapro.com. If you have any queries or do not agree with this Support Policy, please Contact Us before using the Service.

What our support includes?

Support services only for the Pro version of Image Metadata Pro. For support related to the free version, please refer to the imagemetapro.com knowledge base & forum. Our Pro support includes:

  • We cover the installation, configuration, and maintenance of the product. Before submitting a query, please check the product knowledge base. Your problem must be handled there.
  • Finding appropriate workarounds for translating site elements.
  • Please submit a query if you find a fatal error in the product and are using the most recent versions of all code on your website.

Support Channels

We offer support through the following channels:

  • Email: Contact us at support@imagemetadatapro.com for all inquiries, including technical issues, billing questions, and API assistance.
  • Contact Form: Use the Contact Us page on our website for general inquiries or feedback.
  • Knowledge Base (KB): Access our API Documentation and FAQs on our website for self-help resources.

Prohibited Websites

Adult Entertainment:

  • Incl. Adult bookstores, video stores, retailers of lingerie and sex aids/'toys'.
  • Adult websites and content.
  • Audio (phone sex, adult phone conversations).
  • Fetish products, Massage parlors (sexually oriented).
  • Gentleman's clubs, topless bars, and strip club's membership subscriptions.
  • Any products on the internet containing graphic or nude content.
  • Any illegal activity (e.g., pre-adult content, child pornography, bestiality etc).
  • Video (web-based sexually oriented video).

Bug Fixes

We promise to fix any product bugs as soon as possible after they are brought to our attention. We can fix bugs in 48 to 72 hours during our regular support hours. For smaller issue fixes, we’ll strive to give a solution via our support dashboard before updating the core product package.

Support Hours

Our current service hours are Monday to Friday, 9:00 a.m. to 17:00 p.m. (UTC +5). We can usually respond to support queries within 12-24 hours this time, and we promise to respond to any queries received outside of these hours within 48 hours.

Support Priority

Support priority based on your activated plan. Supporting ImageMetaPro clients with active pro subscriptions takes precedence over supporting WooAnalytics free product users.

Modifications in Support Policies

Our Support Policy can be modified at any time without prior notice. Please check this page periodically for any updates.